Commercial ice machine repair & service in Southern California

We work on every make of commercial ice machine — undercounter, modular, countertop nugget ice and ice-and-water dispensers — including Hoshizaki, Manitowoc, Scotsman, Ice-O-Matic, Follett, and every other brand. It doesn’t matter who installed it or where you bought it.

Brand names are trademarks of their respective owners. Water Technology Solutions is an independent service company and is not affiliated with or authorized by these manufacturers.

Not making ice

The machine runs but the bin stays empty, or it has stopped completely.

Low or slow ice production

Output has dropped and the bin can’t keep up with your team or your customers.

Leaking water

Water on the floor, under the unit, or around the drain line.

Cloudy, soft, or bad-tasting ice

Often a filter, scale, or cleaning issue — and a sign the machine needs service.

Scale buildup & slime

Mineral scale and buildup that slow the machine down and affect the ice.

Strange noises & error codes

New sounds, flashing lights, or the machine shutting itself off.

1. Call or send a request

Tell us the brand, the model if you have it, and what the machine is doing. Call 1-877-381-PURE (7873) or use our service request form. Want to check a few things first? Our ice machine troubleshooting guide covers the common faults, and the sizing guide helps if the machine was simply never big enough.

2. A local technician comes out

One of our own technicians diagnoses the machine on site and explains what’s wrong before any work starts.

3. We fix it — or tell you honestly if it’s time to replace it

If a machine isn’t worth repairing, we’ll say so. Replacing one? Our sizing guide works out how many pounds a day you actually need, you can try the touchless WTS-X14 ice & water machine in your space free for 7 days, or see all our ice and water machines.

Do you repair ice machines you didn’t install?

Yes. We service commercial ice machines of every brand, no matter who sold or installed them.

Which brands do you work on?

All of them — including Hoshizaki, Manitowoc, Scotsman, Ice-O-Matic, and Follett.

What areas do you cover?

Ventura, Los Angeles, Orange, San Bernardino, and Santa Barbara counties. See our service areas.

Should I repair my ice machine or replace it?

Our technician will tell you straight after looking at it. If replacement makes more sense, you can try a WTS-X14 free for a week before deciding.

Do you also service water coolers?

Yes — see our office water cooler service.